At Digital Tool Store, we strive to provide high-quality digital products and subscriptions at the most affordable prices. Since our products are digital in nature, our refund process follows specific guidelines to ensure fairness and transparency.
1. Digital Product Policy
All our products are delivered electronically. Once a product or subscription is activated, we are generally unable to offer a refund unless the product is defective, non-functional, or not as described.
2. Refund Eligibility
- The product fails to activate or function entirely upon delivery.
- You receive an incorrect product that you did not order.
- The subscription or software access provided is invalid or expired at the time of delivery.
3. Pro-Rata Refunds
In the event a product becomes non-functional after activation, we may offer a pro-rata refund based on the usage period. This means the refund will be calculated by deducting the value of the used period from the total purchase price.
4. Non-Refundable Cases
- Change of mind after purchase.
- Product is functioning as described but not meeting your expectations.
- Delays in usage due to your own technical limitations (e.g., device incompatibility, poor internet connection).
- Failure to read product description and terms before purchase.
5. Time Frame for Requests
Refund requests must be submitted within 7 days of purchase. Requests beyond this period will not be eligible.
6. Process for Requesting a Refund
- Contact our support team at digitaltoolstore@gmail.com or via WhatsApp at +91 92294 90633.
- Provide your order number and a clear explanation of the issue.
- Our team will review your request and respond within 2-4 business days.
7. Refund Method
Approved refunds will be processed to your original payment method within 5-7 business days.
âš Important: By making a purchase from Digital Tool Store, you acknowledge that you have read and agreed to this Refund Policy.
